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Tel: 01625 421226 Email: info@mybiggerpicture.com

Terms and Conditions

Your Photo

Your selected photo can be in either Portrait or Landscape format, Black & White, Sepia Antique Tint or Colour. Should you require it we can change your Colour print to Black & White or Sepia Antique, or your Black & White print to Sepia Antique Print. Photos should be no larger than A4 size, i.e.: approximately 30cm x 22cm (12" x 8½"). Please note that all photos will need a degree of cropping and editing, and that our designers will determine the cropping and editing to provide the best looking result to match your chosen product, in their opinion. The quality of the final fabric print will vary depending on the quality of your original photo.

Uploading Your Photo

The simplest way for you to send us your photo is by uploading it from this website. Whilst shopping on any product page, simply click on 'Buy Now' and follow the instructions on-screen. Please ensure images are either in JPEG, BMP or TIFF format. In the rare event of any complications, we will telephone and/or email you.

Downloading an Order Form

Alternatively, you can post us your photograph. Whilst shopping on any product page, simply click on 'Download an Order Form' and follow the instructions on-screen. Images must be posted to us using a hard-back envelope. In the rare event of any complications, we will telephone and/or email you.

Acknowledgements

In submitting the order form the customer confirms that they own the rights to their respective photo or have obtained the relevant written permission. We reserve the right to refuse to print or manufacture any image that may cause offence to public taste, attitudes and/or concerns.

General

All items are individually made to order, therefore, all sizes displayed on the site are approximate.

If your photo is valuable or of sentimental value, we strongly recommend that copies are made before sending them to us as we cannot accept responsibility for items lost or damaged in transit. Your photo will be returned to you separately, from the goods ordered.

Your product will be despatched within 28 working days of Mybiggerpicture.com receiving your order and your photo.

Your personalised product is guaranteed to be free of any manufacturer's defects. If such defects exist you must notify us on 01625 421226 within seven days of receiving your product.

Privacy Policy

This website is provided by Mybiggerpicture.com Ltd (Mybiggerpicture). We take very seriously the privacy of our website users and the security of their personal information.

For your convenience, this website contains links to a number of other websites, both inside and outside Mybiggerpicture. The privacy policies and procedures described here do not apply to those sites; we suggest contacting those sites directly for information on their data collection and distribution policies.

The purpose of this privacy policy is to set out the principles governing our use of personal information that we may obtain about you. By using the websites, or by registering as a user of the services that we provide, you agree to this use. We ask you to read this privacy policy carefully. Any dispute which may arise over privacy will be subject to this policy, the data protection notice (if any) incorporated into this website and the provisions of English law.

We may change our privacy policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website.

Personal information collection and use

Mybiggerpicture will only collect personally identifiable data, such as your name or email address, when it is voluntarily submitted to us at this website. Mybiggerpicture and the companies we hire will use this information to comply with your request for information or as otherwise disclosed to you when you submit your information.

From time to time, we may refer to that information to better understand your needs and how we can improve our services. We may use that information to contact you. We will not otherwise transfer the personally identifiable information you provide at this website to any third party unless otherwise disclosed to you.

Non-personal information collection and use

In common with many commercial organisations we monitor the use of this website by collecting aggregate information. We may automatically collect non-personal information about you such as the type of internet browsers you use, the pages you visit or the website which directed you to our site. You cannot be identified from this information and it is used only to assist us in providing an effective service on this website.

Use of cookies

Cookies are small files which are sent to your web browser and stored on your computer's hard drive. This website uses 'session cookies' - temporary cookies that remain in your browser until you leave the website. These allow you to carry information across our site without having to re-enter it; it also enables us to analyse web traffic and improve our online services. They can not be used to identify you. You may set your web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contain cookies; those files are stored as part of your internet browser.

Under 13 year olds

This website is not intended or designed to attract children under the age of 13. We do not knowingly collect personally identifiable data from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Security of your personal data

We have implemented technologies and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as appropriate as new technologies become available.

Access and corrections

Under European data protection law you have a right to request access to personal data which are held about you on payment of a small fee. You also have the right to require any inaccuracies in your information to be corrected free of charge.

Who is responsible for personal information collected on this site?

If you have any questions about Mybiggerpictures privacy policy, please email info@mybiggerpicture.com.