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Tel: 01625 421226 Email: info@mybiggerpicture.com
Frequently Asked Questions
Tips for personalised photo gifts and wholesale photo transfer orders
If you don't find the answer to your specific question please call us on 01625 421226 or via Email: orders@mybiggerpicture.com
Q? Where are products made? A: All our products printed and manufactured in the UK.
Q? When will I receive my order? A: It depends on the product but at the very most you will receive your personalised goods within 28 days. If your order is urgent we'll do our very best to meet the deadline - give us a call and we'll be able to advise you.
Q? How will my order be delivered? A: All orders are sent by Royal Mail 1st Class Recorded or via Courier. Nearly all deliveries have to be "signed-for" to ensure we can track their progress and if necessary keep you informed.
Q? What type of image or photograph should I provide? A: Either portrait or landscape format, black & white, sepia antique tint or colour. We can convert colour to black & white/sepia or black & white to sepia. For the best finish please send us your image digitally using the upload facility.
Q? Will my image or photograph be exactly the same on the product? A: All photos will need some degree of cropping and editing by our designers to best fit your chosen product, e.g. if you provide a landscape image for a square product. The quality of the final fabric print will also vary depending on the quality of your original photo.
Q? What if my photograph is valuable? A: If your photo is valuable or of sentimental value, we strongly recommend that copies are made before sending them to us as we cannot accept responsibility for items lost or damaged in transit. Your photo will be returned to you separately, from the goods ordered.
Q? Can I submit an image other than one of my own? A: Yes. But customers should note that when an order is submitted by them, they have confirmed to us that they own the rights to their respective image (Art, Photography, Print or otherwise), and/or have given/obtained the relevant permission.
Q? Will the print fade on my ordered item? A: No. The digital printing technology embraced by Mybiggerpicture uses colourfast inks and is consistent with traditional printing techniques.
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