Frequently Asked Questions

Q Where are products made
A: When you buy from us you are buying British.  All our products printed by us and sewn at our factory in Great Britain.

Q When will I receive my order
A: Please refer to each individual product for dispatch timescales.

Q How will my order be delivered
A: All orders are sent by Royal Mail 1st Class Recorded or via Courier.  All our made to order deliveries have to be "signed-for" to ensure we can track their progress and if necessary keep you informed.

Q What type of image or photograph should I provide 
A: We can accept digital images as JPEGs or TIFFs in colour, black and white or sepia.  We can convert colour to black & white/sepia or black & white to sepia. 

Q Will my image or photograph be exactly the same on the product
A: All photos will need some degree of cropping and editing by our designers to best fit your chosen product, e.g. if you provide a landscape image for a square product. The quality of the final fabric print will also vary depending on the quality of your original photo.

Q Can I submit an image other than one of my own 
A: Yes. But customers should note that when an order is submitted by them, they have confirmed to us that they own the rights to their respective image (Art, Photography, Print or otherwise), and/or have given/obtained the relevant permission.

Q Will the print fade on my ordered item 
A: No. The digital printing technology embraced by Mybiggerpicture uses colourfast inks